1- Introduction
Welcome to Orthomatic (“us,” “we,” or “our”), your trusted source for prosthetics and orthotics. Our website, accessible at http://orthomatic.store/, is designed to provide you with a seamless experience as you explore our range of innovative products and services. By using our website, you agree to adhere to the terms and conditions outlined in this document. Your interaction with Orthomatic is governed by the principles and guidelines detailed below.
Business Mission or Purpose
At Orthomatic, our mission is to enhance lives through cutting-edge prosthetics and orthotics, offering solutions that empower individuals to regain mobility, independence, and confidence. We are dedicated to delivering high-quality products that cater to a diverse range of needs, ensuring a more comfortable and fulfilling life for those we serve.
Target Audience
Our website is designed for individuals seeking prosthetic and orthotic solutions, including patients, caregivers, healthcare professionals, and anyone interested in our products. We strive to provide valuable information and a seamless shopping experience for all our visitors.
Services or Products Offered
Orthomatic offers a comprehensive selection of prosthetics and orthotics, carefully curated to address a variety of medical conditions and assistive needs. Our products range from state-of-the-art prosthetic limbs to supportive orthotic devices, each designed to improve mobility, functionality, and overall well-being.
Geographical Scope
While based online at http://orthomatic.store/, our reach extends across the globe. We proudly serve customers from all corners of the world, aiming to make our products and services accessible to individuals seeking advanced prosthetic and orthotic solutions.
Key Values or Principles
At Orthomatic, our core values include:
- Quality and Innovation: We are committed to offering products that reflect the latest advancements in prosthetic and orthotic technology, ensuring optimal performance and comfort.
- Empathy and Care: Our team is dedicated to understanding the unique needs of each individual and providing compassionate support throughout their journey.
- Transparency: We believe in transparent communication and strive to provide clear information about our products, services, and terms.
- Customer-Centric Approach: Your satisfaction is our priority. We are dedicated to delivering an exceptional customer experience, from browsing our products to post-purchase support.
By engaging with our website, you acknowledge and agree to these principles and the terms outlined in this “Terms and Conditions” document.
2- Acceptance of Terms
By accessing and using the Orthomatic website at http://orthomatic.store/ (“Website”), you agree to comply with and be bound by the following terms and conditions (“Terms”). If you do not agree to these Terms, please refrain from using the Website.
Throughout these Terms, the terms “we,” “us,” and “our” refer to Orthomatic.
Your use of the Website indicates your acceptance of these Terms and your acknowledgment that you have read, understood, and agreed to be bound by them. The Terms constitute a legally binding agreement between you and Orthomatic.
Please review these Terms carefully before using the Website. If you have any questions about these Terms, please contact us at info@orthomatic.store .
3- Use of the Website
The Orthomatic website is provided for your convenience and personal use, subject to these Terms. By accessing and using the Website, you agree to use it only for lawful purposes and in a manner that does not infringe upon the rights of, or restrict or inhibit the use and enjoyment of, the Website by any third party.
You agree not to engage in any of the following prohibited activities:
- Using the Website in any way that may cause damage to the Website or impair its availability or accessibility.
- Using the Website for any unlawful, fraudulent, or harmful purpose.
- Engaging in data harvesting, scraping, or any other similar activity in relation to the Website’s content.
- Transmitting or posting any unauthorized or unsolicited advertising, promotional materials, or any form of “spam.”
- Interfering with or disrupting the operation of the Website or the servers or networks used to make the Website available.
We reserve the right to terminate or restrict your access to the Website, at our sole discretion, if we believe you are in violation of these Terms or applicable laws.
4- User Accounts and Registration
To access certain features of the Orthomatic website or to make purchases, you may be required to create a user account. When creating an account, you agree to provide accurate, current, and complete information. You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password.
You agree to:
- Promptly update your account information to ensure its accuracy and completeness.
- Keep your account information secure and not share your credentials with others.
- Notify us immediately of any unauthorized use or breach of your account.
We reserve the right to terminate or suspend your account and deny access to the Website if we suspect any unauthorized or prohibited use, or if you violate these Terms.
You are responsible for all activities that occur under your account. We are not liable for any loss or damage arising from your failure to comply with these obligations.
5- User-generated Content
Orthomatic may provide opportunities for users to submit, post, or share content on the Website, such as reviews, comments, or other materials (“User-generated Content”). By submitting User-generated Content, you grant Orthomatic a non-exclusive, royalty-free, worldwide, perpetual, and irrevocable license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such User-generated Content in any media.
You represent and warrant that you have the necessary rights to grant the above license, and that your User-generated Content does not infringe upon the rights of any third party. You agree not to submit any content that is unlawful, defamatory, harassing, obscene, fraudulent, or otherwise objectionable.
Orthomatic reserves the right to monitor, edit, remove, or refuse to publish any User-generated Content, at our sole discretion. We do not endorse or guarantee the accuracy, reliability, or legality of User-generated Content, and disclaim any liability arising from it.
6- Privacy Policy
At Orthomatic, we are committed to safeguarding your privacy and protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our website at http://orthomatic.store/ (“Website”). By using the Website, you consent to the practices described in this Privacy Policy.
Information We Collect
We may collect certain information about you when you interact with our Website. This may include:
- Personal information, such as your name, email address, and contact details, which you provide voluntarily when creating an account, making a purchase, or contacting us.
- Usage information, such as your IP address, browser type, device information, and browsing behavior, collected automatically as you navigate our Website.
How We Use Your Information
We use your personal and usage information for various purposes, including:
- Providing and improving our products, services, and Website functionality.
- Communicating with you, processing orders, and responding to your inquiries.
- Analyzing user behavior to enhance the user experience and tailor our offerings.
Data Sharing and Disclosure
We may share your information with trusted third parties who assist us in providing services and operating our Website, such as payment processors, shipping partners, and analytics providers. Your data may also be disclosed if required by law, legal process, or to protect our rights, privacy, safety, or property.
Cookies and Tracking Technologies
Our Website may use cookies and similar technologies to collect information about your interactions with the Website. You can adjust your browser settings to manage cookies and tracking preferences. Please review our Cookie Policy for more details.
Your Choices
You have the right to access, correct, update, or delete your personal information. You may also choose to opt out of receiving promotional communications from us.
Security Measures
We implement security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, please note that no method of transmission over the internet or electronic storage is completely secure.
Third-party Links
Our Website may contain links to third-party websites. This Privacy Policy applies only to our Website, and we are not responsible for the privacy practices or content of third-party sites.
Changes to Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the updated Privacy Policy on this page with a revised “Effective Date.”
Contact Us
If you have any questions or concerns regarding our Privacy Policy or your data, please contact us at info@orthomatic.store .
7- Privacy and Data Collection
Protecting your privacy is of utmost importance to us. By using the Orthomatic website, you acknowledge and agree to the collection, use, and disclosure of your personal information as described in our Privacy Policy. We encourage you to review our Privacy Policy carefully to understand how we collect, store, and protect your data.
We may collect certain information about your usage of the Website, such as your IP address, browser type, and browsing patterns. This information is used for analytics and to improve the overall user experience.
You are responsible for maintaining the confidentiality of any account information and passwords, and you agree to notify us immediately of any unauthorized access or use of your account.
By using the Website, you consent to the processing of your information as described in our Privacy Policy.
8- Payments and Transactions
When you make a purchase on the Orthomatic website at http://orthomatic.store/ (“Website”), you agree to provide accurate and complete payment information. You also agree to promptly update this information to ensure its accuracy.
All transactions conducted on the Website are processed securely through trusted payment gateways. By making a purchase, you authorize us and our payment partners to charge the designated payment method for the total order amount, including product cost, taxes, and any applicable fees.
Prices for products and services listed on the Website are subject to change without notice. We do not guarantee the availability of any product or service, and we reserve the right to refuse or cancel any order at our discretion.
In the event of a pricing error or discrepancies in product information, we may cancel orders or adjust prices to accurately reflect the correct information. If your order is canceled or adjusted, we will notify you promptly.
Taxes and Fees
You are responsible for any applicable taxes, customs duties, or fees associated with your purchase. These charges may be assessed by your local customs office or the relevant governing authorities.
Currency and Payment Methods
Prices on the Website may be displayed in different currencies. The currency used for transactions will be clearly indicated during the checkout process. We accept various payment methods, as indicated on the Website.
Fraud Prevention
We take fraud prevention seriously and may conduct additional verification or request additional information before processing certain transactions. This is done to protect you and us from unauthorized or fraudulent activity.
9- Order Processing and Shipping
At Orthomatic, we strive to ensure a smooth and efficient order processing and shipping experience for our customers. Please review the following information to understand how orders are processed and shipped:
Order Confirmation
Upon placing an order on the Orthomatic website at http://orthomatic.store/ (“Website”), you will receive an order confirmation email. This email will include details of your order, including the products purchased, quantity, total cost, and shipping information.
Order Processing Time
Orders are typically processed within few hours after payment confirmation. Processing times may vary based on product availability and order volume. We will make every effort to process orders promptly and keep you informed of any delays.
Shipping Methods
We offer various shipping methods to accommodate your preferences and location. Shipping options and costs will be presented during the checkout process. Please review the available options and select the one that best suits your needs.
Shipping Times
Shipping times vary depending on your location and the chosen shipping method. Estimated delivery times will be provided during the checkout process. Please note that these are estimated times and actual delivery may vary.
Shipping Charges
Shipping charges are calculated based on the selected shipping class and delivery destination. You will be able to review shipping costs before finalizing your purchase.
Tracking Information
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. This will allow you to monitor the progress of your shipment and receive updates on its delivery status.
Damaged or Lost Shipments
In the event that your order arrives damaged or is lost during transit, please contact our customer service team immediately. We will work to resolve the issue and ensure that you receive a satisfactory resolution.
International Shipping
We proudly offer international shipping to customers around the world. Please be aware that international orders may be subject to customs duties, taxes, or other fees imposed by your local customs office.
10- Refunds and Returns
At Orthomatic, we are committed to providing you with high-quality products and a positive shopping experience. If you are not completely satisfied with your purchase, we offer a straightforward refund and return policy to ensure your peace of mind.
Eligibility for Refunds
To be eligible for a refund, the following conditions must be met:
- The product must be returned within 30 days from the date of delivery.
- The product must be in its original condition, unused, and in its original packaging.
- Proof of purchase, such as an order number or receipt, is required.
Requesting a Refund
To initiate a refund, please contact our customer service team at info@orthomatic.store . Provide your order information and the reason for the refund request. Our team will guide you through the process and provide you with the necessary instructions.
Refund Process
Once your returned item is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, the refund will be processed and a credit will be applied to your original method of payment.
Return Shipping
If a return is required, you will be responsible for covering the return shipping costs, unless the return is due to an error on our part or a defective product.
Exchanges
If you wish to exchange a product for a different size or variation, please contact our customer service team. We will assist you in processing the exchange and provide any necessary instructions.
Damaged or Defective Items
In the event that you receive a damaged or defective item, please contact us immediately. We will work to resolve the issue and provide you with a replacement or refund, as applicable.
11- Intellectual Property
All content and materials available on the Orthomatic website at http://orthomatic.store/ (“Website”), including but not limited to text, graphics, logos, images, audio clips, video clips, data compilations, and software, are the property of Orthomatic, its affiliates, or its licensors and are protected by copyright, trademark, and other intellectual property laws.
You acknowledge and agree that the content and materials on the Website are provided for your personal, non-commercial use only. You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Website without the prior written consent of Orthomatic or the respective intellectual property owner.
Trademarks
The Orthomatic name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Orthomatic or its affiliates or licensors. You may not use these marks without the prior written permission of Orthomatic.
Third-party Content
Certain content on the Website may be provided by third parties. The views expressed in such content are the views of the respective authors and do not necessarily represent the views of Orthomatic.
If you believe that any content on the Website infringes upon your intellectual property rights, please contact us at info@orthomatic.store .
12- Third-party Links and Content
The Orthomatic website at http://orthomatic.store/ (“Website”) may contain links to third-party websites, articles, resources, or other content that are not owned or controlled by Orthomatic. These links are provided for your convenience and information.
We do not endorse, guarantee, or assume responsibility for the accuracy, reliability, or legality of any third-party content, products, services, or websites. Your interactions with third-party websites are solely between you and the third party, and we encourage you to review the terms and privacy policies of any third-party sites you visit.
Embedded Content
Certain articles or pages on the Website may include embedded content (e.g., videos, images, articles) from third-party websites. Embedded content behaves in the same way as if you visited the third-party site directly.
Third-party Services
We may collaborate with third-party service providers to enhance and optimize the user experience on our Website. These providers may collect certain information from you, as governed by their respective privacy policies.
Affiliate Links
Some of the links on our Website may be affiliate links, which means we may earn a commission if you click on the link and make a purchase. These links help support our efforts to provide valuable content and services.
13- Limitation of Liability
To the fullest extent permitted by applicable law, Orthomatic, its affiliates, directors, officers, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from (a) your access to or use of the Orthomatic website at http://orthomatic.store/ (“Website”), or (b) your inability to access or use the Website.
You agree that your use of the Website is at your sole risk. Orthomatic shall not be responsible for any errors, inaccuracies, or omissions on the Website, or for any loss or damage of any kind incurred as a result of the use of any content posted, transmitted, or otherwise made available via the Website.
Some jurisdictions do not allow the exclusion or limitation of certain warranties or liability for certain types of damages. Accordingly, the limitations and exclusions set forth in this section may not apply to you.
14- Indemnification
You agree to indemnify, defend, and hold harmless Orthomatic, its affiliates, directors, officers, employees, agents, and licensors from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising from or relating to your use of the Orthomatic website at http://orthomatic.store/ (“Website”) or your violation of these Terms and Conditions.
You agree to cooperate as reasonably required by Orthomatic in the defense of any such claim. Orthomatic reserves the right to assume the exclusive defense and control of any matter subject to indemnification by you, and you shall not in any event settle any matter without the written consent of Orthomatic.
15- Termination
Orthomatic reserves the right to terminate or suspend your access to the Orthomatic website at http://orthomatic.store/ (“Website”), at our sole discretion, without notice, for any reason, including but not limited to a violation of these Terms and Conditions.
Upon termination, you will no longer have access to your account and may be denied access to the Website. Any provisions of these Terms that by their nature should survive termination (including, but not limited to, intellectual property rights, limitations of liability, indemnification, and dispute resolution provisions) shall continue to remain in effect.
16- Changes to Terms and Conditions
Orthomatic reserves the right to update or modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting the revised “Terms and Conditions” on the Orthomatic website at http://orthomatic.store/ (“Website”). You are encouraged to review these Terms periodically to stay informed of any updates. Your continued use of the Website after any modifications indicates your acceptance of the updated Terms.
Effective Date
These Terms and Conditions are effective as of 1/7/2023.
Severability
If any provision of these Terms and Conditions is deemed unenforceable or invalid under any applicable law, such provision shall be severed, and the remainder of the Terms shall continue in full force and effect.
Entire Agreement
These Terms and Conditions constitute the entire agreement between you and Orthomatic regarding your use of the Orthomatic website at http://orthomatic.store/ (“Website”). They supersede and replace any prior agreements, understandings, or discussions, whether oral or written, related to the subject matter herein.
Contact Information
If you have any questions, concerns, or inquiries about these Terms and Conditions, please feel free to contact us at info@orthomatic.store . We are here to assist you and address any queries you may have.